Shipping Information

 

Shipping Information

Our firm is located in Switzerland. We ship all articles with Swiss Post/Asendia. Local delivery outside Switzerland is usually handled by the local postal service (e.g., USPS, Royal mail, Deutsche Post, etc.). Often shipments sent by registered mail are delivered faster than normal shipments.

Also note that our prices do not include VAT for all shipping addresses outside Switzerland. Depending on your country, you may have to pay the VAT and/or additional customs and processing fees on import. Please ask your local postal provider about these costs.

Shipment tracking

No tracking is available for standard shipping. For registered mail, we provide a tracking number. You will find the tracking number under “My account”. Without creating an account, no tracking is possible. It may take some 2-3 business days until your shipment shows up in the tracking.

Note that the tracking information depends on the destination country. In some countries, no tracking within the country is available. In these cases, you will only see the shipment leaving Switzerland.

Shipping time

Based on our experiences with registered mail, we can give you an approximation of how long it will take for your package to be delivered. The following table shows how long it usually takes with registered mail. Note that in many countries, non-registered mail seems to be slower. In particular, the customs processing is often slower with non-registered mail.
These data should only give you an idea of how long it might take. We cannot guarantee that your shipment will arrive by a specific time.

Read the table as follows: Look for your country in the first column. In the second column, you see how many days it takes for 50% of the packages to this country to arrive. The third and fourth column show the data for 75% and 90% of the packages. You see that shipping to some countries is quite fast, e.g., to the United Kingdom, while in others, customs processing takes some time.

Country50% delivered in less than … days75% delivered in less than … days90% delivered in less than … days
Austria446
Belgium81115
Canada679
Denmark81114
Finland3710
France578
Germany5710
Italy131416
Japan566
New Zealand777
Poland4810
Singapore151719
Spain6610
Sweden467
Switzerland346
United Kingdom445
United States7912

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Country-specific information

For some countries, we can tell how long shipping usually takes based on our experiences with previous shippings.

Australia

Shipping to Australia can take up to 5 weeks. Check out our resellers in Australia. The Australian postal service does not provide tracking information to us, so in the tracking you’ll only see the package leaving Europe.

Belgium

We’ve had reports that customs processing fees in Belgium can be quite high. Check out our resellers in Belgium.

Brazil

Customs processing in Brazil can be very slow. Delivery times of 2-3 months seems to be normal.

Germany

While it seems to be a short way from Switzerland to Germany, customs processing can be quite slow. Unfortunately, we have seen shipping times between a few days and 4-5 weeks. It seems that shipping by registered mail is usually faster. If you don’t want to wait, we recommend buying from one of our resellers in Germany.

Italy

The situation is similar to Germany. While some orders arrive after a few days, some packages take more than 3 weeks.

Mexico

Customs processing in Mexico can take a very long time. We have seen delivery times to Mexico of more than 2 months. Unfortunately there is nothing we can do about this. Check out our resellers in Mexico.

South Africa

Shipping to South Africa seems to be unreliable. Shipping times of more than 5 weeks seems to be quite normal. We recommend buying through our local reseller in South Africa.

 

Does this sound too complicated for you? Will delivery take too much time? No problem! Check out the resellers in your country.